Objective:  Ensure the profitable operations of the Landscape Company while focusing on providing a people-friendly work environment, fostering customer relations and providing a superior product in a manner which maintains the integrity of the company’s mission statement with attention to expansion and new product/service opportunities.

Reports to:  Director of Landscape & Holiday Decorating Services

Direct Reports:  Landscape Designers, Support Staff, intern.

Areas of Responsibility:

Financial Management

1. Provide input in the preparation of the annual budgets projecting sales, gross margin, contribution margin and all Manager related expenses.
2. Achieve or exceed the sales, operation and profit targets for the department.
3. Review department sales reports on a weekly basis, identify and act on trends and report findings to the Director of Landscape.
4. Review and analyze sales results and labor statistics on a weekly basis, and meet with Director of Landscape to determine any necessary changes.
5. Review sales mix of subcontractor, plant material, hard material and internal work on a monthly basis and take action to correct discrepancies.
6. Monitor and approve all operating expenses.
7. Recommend long-term and short-term capital improvements, and ensure completion of all approved plans.
8. Ensure all receiving paperwork is entered in the system, processed and routed to the accounts payable department for payment.
9. Ensure all aspects of department banking are executed according to policies and procedures.
10. Monitor department accounts receivable and ensures proper collection procedures.
11. Gather all information for the varieties and quantities and order from the necessary vendors.
12. Verify possible substitutions for the missing varieties.

Team Management and Leadership

1. Oversee department employee-staffing requirements. Work with Director of Landscape as well as the Human Resources department to obtain the most qualified staff available.
2. Provide direction to the supervisory team in hiring staff level employees.
3. Work closely with the Landscape Supervisors and Designers to coordinate appropriate activities as they affect the Landscape Company.
4. Strategize with Director of Landscape to assist in developing and ensure the staff’s participation in the company’s internal training programs.
5. Recommend evaluation, salary and/or rate guidelines for all department personnel.
6. Approve hiring rates for all staff level positions.
7. Ensure all personnel records and testing are completed and properly routed to Payroll & Benefits.
8. Conduct Growth Reviews for all staff that reports to you, according to the established time frames, and ensure your staff is conducting effective reviews on their own team members within established time frames.
9. Create a motivational environment for all team members, and provide counseling and support as necessary to ensure peak departmental performance,
10. Conduct employee meetings and update meetings on a weekly basis.
11. Integrate management schedules with department needs, vacations, trade shows, educational programs and individual requests.
12. Review and approve all staff schedules.
13. Identify and participate in industry functions and educational programs, and share insights gained with associates.
14. Ensure all payroll records are received in the payroll office according to established timeframes.
15. Ensure all terminations are handled in accordance with the established company procedure.
16. Use the established company procedure for addressing and documenting any performance problems as needed.
17. Make recommendations on current department structure and operating procedures. Improvements or controls.
18. Set and maintain department standards in the areas of design, customer service, sales and installation.
19. Prepare and implement seasonal plans for peak and off-peak seasons. Change as needed.

Product

1. Ensure the department has the products needed to maximize sales and meet quality standards.
2. Ensure products are properly received, tagged, cared for and recorded when sold.
3. Oversee the design, estimating, presentation and construction of any major landscape installation.
4. Monitor all department inventories.
5. Monitor warranty issues and set guidelines to minimize occurrence, ensure happy clients and quick turn around times.
6. Prepare for and coordinate inventory and cycle counts.
7. Monitor installation quality and efficiency. Direct and indirect time use.
8. Maintain knowledge of product and service categories the entire company offers.
9. Ensure the proper receiving, care and handling of all products.
10. Stay abreast of industry trends and make recommendations as necessary.
11. Make recommendations to General Manager regarding expansion of department services.
12. Assist General Manager as necessary with procurement of plant material.
13. Assist General Manager in scheduling the release of approved plant material purchases.

Sales

1. Ensure all personnel provide exceptional customer service.
2. Meet or exceed your projected sales goals.
3. Conduct seasonal product/sales recaps to identify successes and opportunities for growth, and provide feedback to Director of Landscape.
4. Monitor lead contact, follow-up and closure rates.
5. Monthly reviews of designers wage to sales ratio and adjust compensation as needed.

Policies and Procedures

1. Assist in developing and revising asset control and safety policies and enforce the established policies and procedures regarding the same.
2. Ensure landscape staff is following all company procedures.
3. Meet with Designers, Supervisors and Director of Landscape on a weekly basis to review all facets of operations.
4. Assist in establishing and implementing department and or company-wide policies and procedures.
5. Communicate company business philosophy and policies to all department members.
6. Communicate the landscape department’s strategy to all company associates.
7. Communicate a professional appearance at all times. (Both personal and equipment.)
8. Keep phone active as needed for customer and employee needs.
9. Work towards the development and advancement of all personnel.
10. Follow the progressive discipline process outlined in our Associate Policies manual.
11. Edit all Associate’s time sheets and make changes as necessary.

Facility

1. Evaluate facility improvement needs, make recommendations to Director of Landscape regarding proposed changes and ensure their thorough completion.
2. Ensure the proper maintenance of property and equipment for proper appearance, performance and compliance with government regulations.

 General Duties

1. Provide feedback as needed to staff members regarding the outcome of all corporate meetings and insure all issues requiring action are addressed and follow up as needed.
2. Attend all required company meetings and special events.
3. Ensure the landscape office is opened and closed in accordance with established hours of operations.
4. Ensure that all vehicles assigned to the LD are maintained and meet established safety guidelines.
5. Act in accordance with the company Code of Conduct at all times.
6. Assist with all other special duties and projects as directed by Director of Landscape.
7. Keep current with all local and state government regulations as they apply to the Landscape Company.
8. Participate in various trade group functions educational events and etc. Recommend staff for same as needed.
9. Give input to Director of Landscape in conjunction with the Computer Systems Manager on the on going development of department computerization.
10. Ensure a good working relationship with all locations and departments throughout the company.
11. Present a good image of the company at all times in the community.
12. Maintain knowledge of competition.

Scheduling of projects

1. Any changes do to weather, sub contractor not complete, lack of, materials, etc., should be discussed ahead of time to allow the nursery time to pull other stock to accommodate another client.
2. Approve a 70% complete load list for the next day before 12pm.  Use the pull sheets from the work packets until list is finalized.   The final version of the daily load list should be completed before 2:30pm so the nursery can gather and load before crews are done for the day.
3. Approve the load list for the next day the evening before.
4. Any changes do to weather, sub contractor not complete, lack of, materials, etc., should be discussed ahead of time to allow the nursery time to pull other stock to accommodate another client.
5. Approve deliveries and the order of shipping.
6. Follow –up on warranty issues; Make sure the warranty material is ordered in a timely fashion with a minimum of customer discomfort.  Set a weekly meeting with the warranty coordinator to review warranties.

Scheduling of Staff

1. Make changes with the crew staff as necessary to accommodate schedule.
2. Use total pool of crew personnel to create split shifts to keep down overtime.

Marketing

1. Assist in development of marketing strategy and promotional material.
2. Implement advertising and marketing programs.
3. Ensure landscape company representation in all appropriate in-store and out of store events.
4. Work with the Marketing Director and the General Managers on improving and maintaining the in-store department promotional materials, displays and lead process.

Background/Education:

• 8+ years in related industry, 5 + years in sales related industry
• Plant & Construction knowledge
• Ability to lead and manage a diverse team
• Ability to reach goals and time lines on a daily, weekly, monthly basis

English Gardens Ideology

• Start with a plan
• Make changes to accommodate the day.
• Involve the staff in the process.
• Do what it takes to have every landscape project to be Profitable with Quality and Customer Satisfaction. 

COVID OSHA HAZARD ASSESSMENT SALES MANAGER:

Daily temperature check and health assessment, follow social distancing and sanitation measures per protocol specified in preparedness & Safety action plan guidelines

PPE Equipment: Mask

COVID risk level: LOW